Senior Campaign Manager

1 week ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Title: Senior Campaign Manager

Description:

This role involves overseeing the development, coordination, and management of campaigns to meet customer needs and expectations.

Main Responsibilities:
  • Serve as a subject matter expert for all inquiries and ensure seamless communication with team coaches regarding process updates.
  • Conduct performance management of assigned team coaches through report analysis, individual feedback, and weekly meetings.
  • Participate in the recruitment process and manage the customer service team to ensure high-quality customer care.
  • Implement policies and procedures for quality control systems and maintain a positive work environment aligned with company values.
  • Ensure professionalism and adherence to quality benchmarks in the contact center environment.
  • Monitor sales targets and coordinate with relevant teams to resolve system issues.
  • Address concerns of agents related to attendance, performance, and other matters.
Key Skills and Qualifications:
  • Degree required
  • Excellent analytical and communication skills
  • Strong leadership and coaching abilities


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