
Technical Operations Lead
22 hours ago
**Job Title:** Technical Operations Lead
This role involves successfully managing the day-to-day operations of a Contact Centre Technical Support team.
Responsibilities- Meet internal targets for maintaining service level and external targets for offering high-quality customer service.
- Ensure efficient resolution times and meet benchmark standards for response time.
- Oversee performance scoring models for engineers and supervisors.
- Lead a team consisting of supervisors, team leaders, and engineers.
- Strong leadership skills
- Able to manage stress effectively
- Exemplary customer service professional
- Experience in technical support management
- Effective communication and interpersonal skills
- Ability to work under pressure
- Proven track record in team management
The ideal candidate should possess a positive attitude, motivation, energy, and passion for delivering exceptional results. Training opportunities will be provided through collaboration with the Training and Development team.
Job Specification:
- Team management
- Stress management
- Role model customer service profile
- Experienced
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