
Technical Integration Specialist
2 days ago
As a skilled professional, you will serve as the technical ambassador for our customers post-deal. You will design solutions, analyze business processes, and craft production-ready integrations that seamlessly integrate into clients' SaaS products.
Key Responsibilities- Own post-sales technical onboarding: transform high-level use cases into detailed solution designs.
- Map business processes to API calls, data models, event triggers, and automation flows.
- Develop and launch new app connectors, authentication flows, and bi-directional data syncs.
- Lead discovery workshops, document requirements, and create statements of work.
- Troubleshoot live integrations, optimize performance, and write clear hand-off documents.
- Provide customer feedback and reusable templates to product and engineering teams.
- Train customer success and support teams on best-practice implementation patterns.
- Fluency with REST/JSON, HTTP, webhooks, and OAuth 2.0 (SAML/JWT a plus).
- 3+ years in solutions engineering, professional services, or systems integration for SaaS.
- Comfortable explaining complex architectures to developers and business stakeholders.
- Hands-on experience with at least one iPaaS / workflow tool (Zapier, Make, n8n, Workato, Tray…).
- Solid requirements-gathering, business-analysis, and project-scoping skills.
- Experience in writing your own agent.
- Code fluency in a popular language (Python, JS, Ruby etc).
- Bachelor's in CS/SE (or equivalent real-world chops).
- Exposure to prompt engineering or LLM-driven automation.
- GraphQL, gRPC, or enterprise-grade auth experience.
- Background in B2B SaaS domains like CRM, marketing automation, or support platforms.
- Startup or high-growth environment experience.
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