Dedicated Customer Support Professional

4 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Customer Success Specialist Role Overview

As a customer success specialist, your primary goal will be to deliver exceptional customer experiences through various channels. You will be responsible for managing large amounts of incoming calls, responding to customer inquiries, and resolving issues efficiently.

To succeed in this role, you must possess strong interpersonal skills, be adaptable, and able to communicate effectively in a fast-paced environment.

  • Cater to customers via chat support, emails, social media platforms, and calls with enthusiasm and active listening.
  • Meet customer success KPIs of response time, average handling time, and Customer Satisfaction (CSAT).
  • Identify issues with customers, investigate queries, and report issues and/or suggest potential ideas to improve the customer lifecycle.

The ideal candidate will have:

  • A bachelor's degree (any).
  • Minimum of 2+ years of experience in customer support/service.
  • Proficiency in English and Urdu Languages.
  • Outstanding verbal and written communication skills.
  • Sound digital literacy and knowledge of CRMs and MS Office.
  • Flexibility and adaptability to cater to multicultural customers.
  • Resilient to learn and adapt new approaches to improve customer experience.

This role requires a customer-focused individual who can work effectively in a team environment.



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