Cloud Infrastructure Expert

1 week ago

Hyderabad City Taluka, Pakistan beBeeExpertise Full time $140,000 - $170,000
Role Overview

We are seeking a highly skilled Cloud Infrastructure Expert to partner with our key business customers.

This is an exciting opportunity for someone who is passionate about advising companies as they scale in the cloud.

The ideal candidate will leverage their technical knowledge and customer advocacy skills to retain and grow our customers' deployments, helping them solve complex challenges and maximize the value of their cloud infrastructure.

Key Responsibilities

  • Technical Consultation & Architecture Design

    • Develop and maintain deep expertise in cloud computing technologies and the evolving ecosystem.
    • Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
    • Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.

  • Proactive Customer Engagement & Growth

    • Manage and maintain key accounts by partnering closely with customers to drive engagement, retention, and expansion of their cloud workloads.
    • Conduct quarterly business reviews with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.

  • Advocacy & Cross-Functional Collaboration

    • Act as the voice of the customer within the organization, ensuring their needs are represented in product development and support processes.
    • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
Requirements

  • Technical Expertise

    • Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
    • Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
    • Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
    • Proficiency with major cloud platforms (AWS, Google Cloud Platform, or Azure).

  • Critical Thinking & Problem-Solving

    • Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
    • Able to think critically and provide effective solutions to complex problems.

  • Communication Skills

    • Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
    • Ability to create and deliver technical presentations and training sessions that resonate with customer needs.

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