Relationship Building Representative
2 weeks ago
We're looking for a talented Customer Service Representative to join our team In this role, you'll be responsible for providing exceptional customer service through proactive outreach and engagement.
Job DescriptionThe ideal candidate will have a proven track record of delivering results-driven customer service, exceeding performance targets, and building strong relationships with customers. They will also possess excellent communication and persuasion skills, along with basic computer proficiency and experience with CRM or call center systems.
Key Responsibilities:
- Provide exceptional customer service through proactive outreach and engagement.
- Exceed performance targets, including call volume and conversion rate.
- Build strong relationships with customers by understanding their needs and providing personalized solutions.
- Handle customer objections effectively and turn inquiries into opportunities.
- Maintain accurate records of interactions in the CRM system.
Requirements:
- High school diploma or equivalent; additional qualifications in customer service or sales are desirable.
- Proven experience in outbound customer service, telemarketing, or sales support roles.
- Strong communication and persuasion skills with a confident phone presence.
- Results-driven with a track record of meeting or exceeding targets.
- Basic computer proficiency and experience with CRM or call center systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent time management and organizational skills.
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