Quality and Training Coordinator

3 days ago


Lahore, Punjab, Pakistan Transpotech Services Full time

Job Description

We are looking for an experienced professional to lead our customer support quality assurance efforts at Transpotech Services.

This key role involves evaluating customer interactions, providing feedback to agents, and collaborating with the training team to drive continuous improvement.

Key Responsibilities
  • Design and implement quality assurance processes to ensure exceptional customer experiences.
  • Conduct thorough analysis of customer support interactions to identify areas for improvement.
  • Develop and deliver training programs to enhance agent performance.
  • Lead cross-functional teams to drive process improvements and achieve business objectives.


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