Remote Customer Service Representative Job

JustRepair is seeking a highly motivated and customer-focused professional to work remotely as a Customer Service Representative. The ideal candidate will be responsible for managing customer interactions, converting leads into customers, and ensuring exceptional service delivery.

1. Lead Management:
   • Handle and respond to incoming leads via WhatsApp, prioritizing lead conversion into customers.
   • Cross-sell products such as on-site repair services, screen protectors, and phone covers to enhance customer satisfaction.
2. Customer Support:
   • Address and resolve customer complaints promptly and professionally, demonstrating empathy and patience.
   • Schedule repair services and pick-up/drop-off appointments in coordination with technicians to ensure seamless customer experience.
3. Vendor and Quotation Management:
   • Obtain pricing details from vendors as needed, leveraging negotiation skills to secure competitive rates.
   • Create and share accurate quotations and invoices with clients, highlighting the value of our services.
4. Sales Pipeline Updates:
   • Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions, providing insights for business growth.
5. Marketing:
   • Conduct regular WhatsApp marketing campaigns based on the Sales Pipeline Sheet, promoting our services to potential customers.

• Strong communication and interpersonal skills to effectively interact with customers and colleagues.
• Experience in customer service or sales is preferred but not required.
• Ability to work independently and manage tasks remotely with minimal supervision.
• Organized and detail-oriented with good multitasking abilities to handle multiple leads and customer interactions simultaneously.
• Basic proficiency in creating quotations and managing spreadsheets to track sales and updates.

• A flexible, remote work environment that allows for autonomy and work-life balance.
• Competitive compensation that reflects your hard work and dedication.
• The opportunity to grow with a dynamic and customer-focused team, developing new skills and advancing your career.

Required Skills:

1. Communication Skills:
   • Exceptional written communication to effectively handle customer inquiries and provide clear information.
   • Ability to convey complex ideas simply and persuasively to convert leads into customers.
2. Sales Skills:
   • Lead conversion expertise with a focus on upselling and cross-selling to increase revenue and customer satisfaction.
   • Confidence in promoting additional products and services to enhance customer experience.
3. Customer Support Skills:
   • Strong problem-solving abilities to address customer complaints promptly and professionally.
   • Empathy and patience to ensure excellent customer satisfaction and loyalty.
4. Organizational Skills:
   • Ability to manage multiple leads and customer interactions simultaneously, prioritizing tasks efficiently.
   • Skilled in maintaining and updating a structured sales pipeline, tracking customer progress and lead conversions.
5. Technical Skills:
   • Basic knowledge of creating and managing quotations and invoices to streamline processes.
   • Proficiency in using spreadsheets (e.g., Google Sheets, Microsoft Excel) for tracking sales and updates.
6. Marketing Skills:
   • Familiarity with WhatsApp marketing and campaign management to promote our services effectively.
   • Creativity to craft engaging messages for marketing campaigns, highlighting our unique selling points.
7. Time Management:
   • Ability to prioritize tasks efficiently in a remote work environment, meeting deadlines and delivering results.
   • Skilled in scheduling repairs and pick-up/drop-off services with technicians to ensure seamless customer experience.
8. Vendor Management:
   • Negotiation skills to obtain competitive pricing from vendors, securing the best deals for our customers.
   • Attention to detail when managing vendor interactions, ensuring accuracy and quality.
9. Independence and Initiative:
   • Self-motivated and capable of working independently with minimal supervision, taking ownership of tasks and projects.
   • Proactive in identifying opportunities for lead conversion and process improvement, driving business growth.
10. Tech Savvy:
    • Comfortable using messaging platforms like WhatsApp for business communication, leveraging technology to enhance customer experience.
    • Familiarity with CRM systems or sales pipeline tracking tools (preferred but not mandatory), streamlining processes and improving efficiency.