Leadership Position

6 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Leadership Position Overview

This leadership role is responsible for overseeing the operations of our software house, ensuring that we deliver exceptional customer service and achieve our strategic objectives.

Main Responsibilities:

  1. Leverage your leadership expertise to guide a team of software house agents.
  2. Develop and implement a comprehensive plan to drive performance and exceed customer service targets.
  3. Establish and track key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and first call resolution rates.
  4. Present regular performance updates to senior management.
Requirements
  • At least 4-5 years of experience in a leadership capacity.
  • A proven history of success in driving performance improvements and meeting or exceeding customer service expectations.
  • Detailed knowledge of operational best practices, including metrics and key performance indicators.
  • Exceptional leadership, coaching, and mentoring abilities.
  • A data-driven approach to decision-making and problem-solving.
  • Superior communication, interpersonal, and negotiation skills.
  • The ability to thrive in high-pressure environments and manage competing priorities.


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