
E-Commerce Operations Manager
5 days ago
About the Role:
This is an exciting opportunity for a motivated individual to lead our digital services team. As a Digital Services Manager, you will play a key role in developing and implementing key digital services and e-commerce activities.
Responsibilities:
- Assist in developing key digital services and e-commerce activities.
- Support the Sales team on SAP and BI-related issues/data/reports.
- Conduct customer surveys on customer services and digital tool adoption.
- Liaise with Supply Chain, Planning, Manufacturing, and Distribution teams to ensure efficient sampling services.
- Reports and Administration:
- Prepare daily, weekly, and monthly reports on sales, customer services, and digital data.
- Analyze business data and prepare management reports.
- Support the Sales team with monthly and annual sales forecasting and demand planning.
- E-commerce order entry and material/shade mastering.
- NPI launches.
- Coordinate with the import team to process and deliver finished goods' import orders on time.
- Assist in projects like stock depletion, CCE adoption, sales from stocks, and sampling from stocks.
- Prepare credit notes as advised.
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