Customer Experience and Marketing Systems Specialist

3 days ago

Gujrat, Punjab, Pakistan beBeeAutomation Full time 700,000 - 900,000
CRM & Marketing Automation Role

We are seeking a highly skilled and motivated individual to design, implement, and manage scalable systems that support marketing, sales, and customer engagement.

This full-time remote role requires someone who thrives in a fast-paced, systems-driven environment.

You will take ownership of CRM pipelines, funnels, automations, AI integrations, analytics, and third-party tools to deliver a robust and intelligent automation ecosystem.

Key Responsibilities:
  • CRM Setup & Management
    • Configure, customize, and maintain sub-accounts
    • Build CRM pipelines, triggers, lead scoring, tags, and segmentation
    • Set up role-based access, clean data imports, and duplicate prevention
  • Funnel & Campaign Automation
    • Build landing pages, opt-in forms, thank-you pages, and lead magnets
    • Set up email/SMS workflows for nurturing, follow-ups, and re-engagement
    • Automate lifecycle stages from inquiry to enrollment or closed deal
    • Manage birthday, anniversary, and internal task automation
  • AI Chat & Voice Integration
    • Deploy and train AI bots using ChatGPT and Vapi
    • Configure inbound/outbound calls for FAQs, tour scheduling, follow-ups
    • Automate responses across SMS, Email, WhatsApp, and Messenger
  • Scheduling & Payments
    • Build calendar systems for appointments, tours, interviews
    • Set up text-to-pay flows using Stripe and SMS links
    • Automate confirmations, reschedules, and reminders
  • Reputation & Feedback
    • Trigger post-interaction review requests
    • Route negative feedback to internal dashboards
    • Monitor and respond to reviews
  • Ad Tracking & Performance Reporting
    • Integrate Pixel, Google Tag Manager, and conversion tracking
    • Sync Lead Forms and UTM data into workflows
    • Create dashboards for lead sources, funnel drop-offs, and ROI
    • Generate performance alerts and staff leaderboards
  • Third-Party Integrations
    • Connect tools like Twilio, Mailgun, Stripe, Vapi
    • Troubleshoot webhooks and manage data flow across platforms
    • Support API-level integration for enhanced functionality
  • Internal Documentation & Training
    • Produce SOPs, video tutorials, and internal knowledge base
    • Support team onboarding and ongoing training
    • Ensure consistency in execution through process documentation

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