Customer Engagement Specialist

5 days ago


Karachi, Sindh, Pakistan Delivery Hero SE Full time

We are seeking a Customer Engagement Specialist to join our team at Delivery Hero SE. In this role, you will be responsible for developing and implementing a comprehensive customer engagement strategy that enhances customer experience, increases brand presence, and improves customer engagement.

Key Responsibilities
  • Develop and implement a customer engagement strategy that aligns with the company's overall business goals and objectives.
  • Lead social media interactions with customers, responding to inquiries, resolving complaints, and engaging in meaningful conversations to build positive relationships.
  • Ensure all social media interactions are aligned with the brand's voice and customer service guidelines.
  • Manage online communities, encouraging customer engagement and fostering a positive environment.

As a Customer Engagement Specialist, you will have the opportunity to work closely with our customer experience leadership team to develop and refine strategies that enhance the overall customer journey across social media channels. You will also be responsible for collaborating with the customer service team to handle sensitive or negative interactions appropriately.

Requirements
  • 4-5 years of experience in social media management, customer experience, or a related field, with a focus on customer engagement.
  • Strong understanding of social media platforms, content creation, and engagement strategies.
  • Excellent communication skills, both written and verbal, with the ability to handle customer inquiries and feedback with professionalism and empathy.
  • Proven track record in managing customer interactions and resolving issues via social media.

  • Marketing Manager

    5 days ago


    Karachi, Sindh, Pakistan drs sheikh Full time

    We are seeking a highly skilled Female Social Media Marketing Specialist to join our team at drs sheikh.About the Role:The specialist will be responsible for creating engaging product videos and representing the company on social media.The ideal candidate will have excellent communication skills, fluency in English, and knowledge of Urdu.The role requires...


  • Karachi, Sindh, Pakistan Propstar Technologies Full time

    Key Responsibilities:As a Customer Experience Specialist at Propstar Technologies, you'll orchestrate outstanding customer interactions delivering satisfaction. Key responsibilities include:Engaging Customers: Engage customers in captivating discussions demonstrating empathy and providing top-notch service.Handling Inquiries: Handle customer inquiries,...


  • Karachi, Sindh, Pakistan Skylines Group Of Companies Full time

    As a Sales Representative at Skylines Group Of Companies, you'll play a vital role in promoting and selling UAE Telecom Services. With your exceptional communication skills and sales acumen, you'll be able to build strong relationships with customers and drive sales revenue.Responsibilities:Prospect and engage with potential customers via outbound calls to...


  • Karachi, Sindh, Pakistan QuellBits Full time

    We are seeking a highly skilled Customer Engagement Expert to join our team at QuellBits. The ideal candidate will have a strong background in sales and business development, with experience in reaching out to international customers.Responsibilities:Develop relationships with international businesses and individuals to identify potential leads.Understand...


  • Karachi, Sindh, Pakistan AS Traders Full time

    About Our Company">AS Traders is a retail company based in Karachi, dedicated to delivering exceptional customer experiences through our diverse product offerings.Job Role">We are seeking a seasoned Outside Sales Representative to join our team. As a key member of our sales force, you will be responsible for developing and maintaining strong relationships...


  • Karachi, Sindh, Pakistan Zynergysolutions Full time

    Zynergysolutions is a leading provider of solar power solutions, and we're seeking a highly motivated Customer Engagement Manager to join our team.Job Summary:As a key member of our sales team, you'll be responsible for developing and implementing strategies to engage with customers and prospects, driving business growth and delivering exceptional customer...


  • Karachi, Sindh, Pakistan Dm Clinical Research Group Full time

    Job Description: Community Engagement SpecialistDm Clinical Research Group seeks an energetic Community Engagement Specialist to facilitate patient engagement and promote participation in research studies. This hourly role requires strong interpersonal and communication skills.Main Responsibilities:Engage diverse populations to participate in research...


  • Karachi, Sindh, Pakistan ECOM Specialist LLC Full time

    Company Overview:ECOM Specialist LLC is a Dallas-based IBM & SAP Business Partner.We are seeking a talented and experienced UI/UX Designer to join our dynamic team.The ideal candidate will have a passion for user-centered design and a proven track record of creating intuitive, visually appealing, and engaging user interfaces.


  • Karachi, Sindh, Pakistan Aeon & Trisl Full time

    Aeon & Trisl is looking for a skilled Social Media Engagement Specialist to develop and implement strategic social media campaigns.Key Responsibilities:Manage Social Media Presence: Oversee and manage the company's social media presence across all platforms.Content Creation: Produce high-quality content for all platforms, including blog posts, articles,...


  • Karachi, Sindh, Pakistan Innovador Solutions Full time

    Cross-cultural engagement is at the heart of what we do at Innovador Solutions. As a Cross-Cultural Engagement Specialist, you will play a key role in building relationships with potential clients and identifying business opportunities.About the Job:The Cross-Cultural Engagement Specialist will be responsible for identifying potential students interested in...


  • Karachi, Sindh, Pakistan Yaadgar Tours Full time

    Job Description: As a Sales and Marketing Specialist at Yaadgar Tours, you will be responsible for promoting our tourism services to potential customers and negotiating deals that benefit both parties. This includes identifying new business opportunities, developing strategies to pursue them, and building and maintaining relationships with existing and...


  • Karachi, Sindh, Pakistan WebNike Full time

    About the Role:We are seeking a talented and experienced sales professional to join our team as a Front and Up Sales Specialist at WebNike.As a key member of our sales team, you will be responsible for engaging with US-based clients, understanding their development and design needs, and developing and implementing sales strategies to meet organizational...


  • Karachi, Sindh, Pakistan The Citizen Foundation Full time

    As a Digital Engagement Specialist at The Citizen Foundation, you will be responsible for designing and implementing digital strategies to engage our audience and promote our mission.Key Responsibilities:Develop and implement digital engagement strategies that promote our mission and values.Produce high-quality content that resonates with diverse audiences...


  • Karachi, Sindh, Pakistan Granule Services Full time

    Job Description:We are seeking a Brand Engagement Specialist to develop and implement a comprehensive social media strategy across platforms including Facebook, Instagram, YouTube, Twitter, and others.The ideal candidate will have excellent English language skills, including writing and presentation abilities, and the ability to create engaging content such...


  • Karachi, Sindh, Pakistan aQrate Solutions Full time

    Sales and Customer Engagement ExpertOur ideal candidate for this Sales and Customer Engagement Expert role is a seasoned professional with a proven track record of success in sales and customer engagement. You will be responsible for driving revenue growth, building and maintaining strong client relationships, and delivering exceptional customer...


  • Karachi, Sindh, Pakistan Quixoticcreatives Full time

    Chat-Based Sales ExecutiveAbout the Job:This is an exciting opportunity to join our Night Shift Sales Executive Squad as a Chat-Based Sales Executive. Your primary focus will be on engaging with customers via chat, driving sales success, and delivering exceptional service during the dynamic night shift.Key Responsibilities:Develop strong connections with...


  • Karachi, Sindh, Pakistan Ibixglobal Full time

    About the Role:Ibix Global Tech is seeking an Outbound Calling Expert to join our dynamic team. The successful candidate will have excellent communication skills, a proven track record of success in lead generation, and prior experience in outbound technical support or call center roles.Key TasksDevelop and execute effective strategies for generating new...


  • Karachi, Sindh, Pakistan Vertical Edge Full time

    Job DescriptionVertical Edge is seeking a highly motivated sales professional to join our team as a Customer Engagement Manager. In this role, you will be responsible for building and maintaining strong relationships with existing customers to drive business growth.Your key responsibilities will include:Developing and executing sales strategies to meet or...


  • Karachi, Sindh, Pakistan ibex Full time

    Company OverviewIbex is a forward-thinking organization dedicated to delivering exceptional customer experiences.


  • Karachi, Sindh, Pakistan Touchperia Full time

    Job Summary:This is a full-time role that requires a creative mindset, excellent communication skills, and the ability to work independently. The successful candidate will have a strong passion for social media and sales, with experience in the design or creative industry preferred.Responsibilities and Requirements:Engage with customers on multiple social...