Customer Success Ambassador

3 days ago


Karachi, Sindh, Pakistan Stellic Full time

We're looking for a Technical Support Analyst to join our Support organization at Stellic. This is an exciting opportunity to deliver exceptional support to our customers, ensuring they receive timely and high-quality assistance.

As a Technical Support Analyst, you'll work closely with our Engineering team to resolve bugs and address urgent customer escalations, developing deep product expertise along the way. Key responsibilities include:

  • Managing and responding to 500+ support tickets monthly while maintaining a 90%+ individual CSAT rating
  • Providing high-quality technical support with initial response times under 12 hours and resolution within 3 business days for 90% of tickets
  • Independently resolving 70% common issues without escalation

You'll thrive in this role if you possess strong customer service experience, analytical abilities, and cross-functional expertise engaging with engineering, customer success, and product management teams.



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