
Email/Chat Support Specialist Role
1 day ago
Job Summary:
We are looking for a skilled Email/Chat Support Specialist to join our customer support team. As a key member of our team, your primary responsibility will be to provide exceptional customer service through live chat or email support.
- Respond promptly to customer inquiries via live chat or email.
- Document each customer's question or problem as well as the resulting answer or solution.
- Develop effective customer service solutions.
- Maintain a high level of service quality.
Key Responsibilities:
Core Skills and Qualifications:- Excellent verbal and written communication skills.
- Proficient in MS Office, particularly MS Excel.
- Flexible and adaptable to changing situations.
- Strong problem-solving skills with a customer-centric attitude.
Employee Benefits:
- Comprehensive Medical Insurance.
- Permanent Employment Status with opportunities for career growth.
- Provident Fund for employee welfare.
- Internal Job Opportunities for professional development.
- Annual Leaves and Leave Encashment benefits.
- Referral Bonus program for encouraging referrals.
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