Email/Chat Support Specialist Role

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time
Email/Chat Support Specialist Role

Job Summary:

We are looking for a skilled Email/Chat Support Specialist to join our customer support team. As a key member of our team, your primary responsibility will be to provide exceptional customer service through live chat or email support.

  1. Respond promptly to customer inquiries via live chat or email.
  2. Document each customer's question or problem as well as the resulting answer or solution.
  3. Develop effective customer service solutions.
  4. Maintain a high level of service quality.

Key Responsibilities:

Core Skills and Qualifications:
  1. Excellent verbal and written communication skills.
  2. Proficient in MS Office, particularly MS Excel.
  3. Flexible and adaptable to changing situations.
  4. Strong problem-solving skills with a customer-centric attitude.

Employee Benefits:

  1. Comprehensive Medical Insurance.
  2. Permanent Employment Status with opportunities for career growth.
  3. Provident Fund for employee welfare.
  4. Internal Job Opportunities for professional development.
  5. Annual Leaves and Leave Encashment benefits.
  6. Referral Bonus program for encouraging referrals.


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