
Client Service Liaison
5 days ago
**Role Description**
We are looking for a highly skilled Senior Customer Service Specialist to join our team at ibex. The successful candidate will be responsible for providing exceptional customer service and support, maintaining accurate records, and following up on customer requests.
**Key Responsibilities**
- Respond to customer inquiries in a timely and professional manner.
- Keep detailed records of customer interactions and transactions.
- Follow up on customer requests and aim for First Contact Resolution (FCR).
- Escalate unresolved customer complaints or special requests to designated departments.
- Take ownership of new and different requests and explore opportunities to add value to job accomplishments.
**Requirements**
- Excellent communication skills, both written and verbal.
- Able to communicate technical information clearly and concisely.
- Intermediate degree or above in a relevant field.
- Strong English communication skills.
- Proficient in MS Office, particularly MS Excel and Word.
**Application Process**
Once you've submitted your application, our recruitment team will review it and contact you within 3 working days for initial screening. We look forward to reviewing your application
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