
Customer Relationship Management Specialist
1 day ago
This role involves assisting in the management of customer relationship initiatives, data entry, and providing support to the CRM team.
The ideal candidate will have strong organizational and time-management abilities, excellent communication and interpersonal skills, and proficiency in Microsoft Office suite. Experience in the motorcycle industry is a plus.
- Bachelor's degree in Business Administration or related field
- Customer Service and Relationship Management skills
- Data Entry proficiency
- Oversee the CRM system to ensure efficient data management and customer interactions.
- Lead and manage the CRM team, providing guidance & support to achieve performance targets.
- Ensure the accuracy and integrity of customer data.
- Support marketing campaigns by providing customer insights and data analysis.
- Monitor and report on the performance of marketing activities.
- Collaborate with the marketing team to develop strategies that enhance customer engagement.
- Manage projects and ensure timely delivery and adherence to project goals.
- Coordinate with cross-functional teams to ensure project success.
- Monitor project progress and address any issues that arise.
- Develop and implement strategies to enhance the brand's visibility and reputation.
- Coordinate publicity efforts, including all relevant events and promotional activities.
- Ensure consistent brand messaging across all channels.
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