Senior Operations Director

Job Title: Chief Operating Officer

About the Role:

We are seeking an experienced and dynamic Chief Operating Officer to join our leadership team. As a key member of our executive team, you will be responsible for overseeing the day-to-day operations of our logistics digital start-up, ensuring that all processes run smoothly and efficiently.

You will play a critical role in driving our business strategy, coordinating between technology partners, customers, and transport companies, and building a high-performance operations team. Your leadership will help shape the future of our company, as you will be instrumental in creating business plans and projections to attract potential investors.

Key Responsibilities:

1. ">
2. Strategic Leadership:">

• ">
• Develop, implement, and manage the operational strategy of the company to achieve business goals.">
• Collaborate with the CEO and other executives to create and execute long-term business plans, ensuring that strategic goals are met.">
• Prepare detailed business plans and financial projections for potential investors and stakeholders, showcasing the company's growth potential and market opportunities.">

• ">
• Lead and manage the daily operations of the logistics platform, ensuring smooth execution of all logistics processes and technology integrations.">
• Oversee all aspects of the digital platform's operational functionality, ensuring that customer expectations are met or exceeded.">
• Establish performance benchmarks, monitor performance metrics, and drive continuous improvement in operational efficiency and customer satisfaction.">

• ">
• Build and manage a high-performing operations team, including operations managers, customer service teams, and logistics coordinators.">
• Develop a collaborative culture that aligns with the company's vision, promoting innovation, accountability, and customer-centric solutions.">
• Train, mentor, and support team members to foster professional development and increase productivity.">

• ">
• Serve as the key liaison between technology partners, transport companies, and customers, ensuring seamless coordination across all channels.">
• Manage relationships with key stakeholders, including suppliers, transport providers, and technology vendors, to ensure that all partnerships deliver value to the business.">
• Collaborate with the product and technology teams to ensure the logistics platform remains agile, scalable, and adaptable to evolving market needs.">

• ">
• Present operational strategies and performance updates to the board of directors and potential investors, providing clear insights into operational metrics and company growth prospects.">
• Participate in investor pitches, meetings, and negotiations, articulating the company's operational strengths and scalability.">
• Identify and pursue new business opportunities and partnerships that will drive the company's growth and market presence.">

• ">
• Ensure that the company complies with all legal and regulatory requirements within the logistics and transportation industry.">
• Develop and implement risk management strategies to mitigate operational risks and ensure business continuity.">

Qualifications:

1. ">
2. Education:">

• ">
• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field (MBA preferred).">

• ">
• Minimum of 5 years of experience in operations management, with at least 1-2 years in a senior leadership role, ideally within logistics, supply chain, or technology-driven industries.">
• Proven track record of developing and implementing business strategies and operational frameworks in a start-up or fast-paced environment.">
• Demonstrated experience in preparing business plans, financial projections, and investor presentations.">

• ">
• Strong leadership and team-building skills, with the ability to inspire, motivate, and manage cross-functional teams.">
• In-depth understanding of logistics, transportation, and supply chain management, with a strong focus on digital and technology-driven solutions.">
• Exceptional analytical skills, with the ability to interpret data, identify trends, and make informed decisions.">
• Excellent communication and negotiation skills, with experience working with investors, partners, and customers.">
• Entrepreneurial mindset with a focus on innovation, adaptability, and continuous improvement.">

Technical Skills:

1. ">
2. Familiarity with logistics management software, digital platforms, and related technology systems.">
3. Ability to work with IT teams to integrate and enhance digital solutions within the operations framework.">
4. Strong proficiency in financial modeling, business analytics, and performance metrics.">