
Remote Property Operations Coordinator
4 days ago
This role ensures smooth property operations, exceptional guest experiences, and streamlined maintenance processes.
Main Responsibilities:- Cleaning & Property Maintenance:
- Create new listings in property management software, including owner details, rent, and fee schedules.
- Schedule and coordinate daily cleaning services.
- Assign cleaners for property replenishment tasks such as lamp replacement, sheet supply, and consumable restocking.
- Monitor, evaluate, and improve cleaning standards.
- Run scheduled cleaning campaigns for tasks like air-conditioning filter cleaning, gutter cleaning, lawn mowing, pest control, and washing machine maintenance.
- Onboard and train new cleaners.
- Maintain and update the property maintenance tracking system.
- Arrange deep clean inspections and necessary rectifications.
- Obtain insurance quotations and process purchases.
- Assist property owners with setting up utilities and WiFi accounts as needed.
- Monitor and respond to guest reviews, particularly addressing low ratings.
- Manage key registers and ensure secure key handling.
- Maintain cleaning pricing structure and update the master data sheet for cleaners.
- Maintain and update a master data spreadsheet.
- Manage and automate guest messaging, policies, house rules, and WiFi details.
- Send bin collection reminders to guests and bulk verge collection notices to owners.
- Organize and assign listing photos to relevant property spaces.
- Continuously update listings to reflect real-time changes.
- Adjust pricing recommendations based on property performance.
- Execute custom promotions for short-term rentals.
- Optimize listings by renaming photos and improving visibility.
- Respond to guest inquiries via various channels.
- Send check-in details to guests before arrival.
- Provide regular booking updates to property owners.
- Coordinate with contractors for guest-related maintenance issues.
- Manage routine maintenance work orders efficiently.
- Seek approval for emergency repairs exceeding a certain threshold.
- Screen guests, accept booking requests, and handle booking alterations while adhering to cancellation policies.
- Prior experience in property management, short-term rentals, or hospitality is preferred.
- Strong organizational and multitasking skills.
- Excellent written and verbal communication skills.
- Proficiency in using property management software and short-term rental platforms.
- Attention to detail and ability to work independently.
- Strong problem-solving abilities and proactive approach.
- Ability to work in the AWST time zone and provide reliable service during assigned hours.
- Work remotely with a dynamic team.
- Gain experience in the fast-paced short-term rental industry.
- Opportunity for long-term growth and skill development.
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