Expert Network Operations Technician
5 days ago
This is a unique opportunity to join a dynamic team as a NOC Supervisor. As a member of our team, you will be responsible for ensuring the smooth operation of our networks.
Main Responsibilities:- Monitoring and reporting faults in Core nodes
- Collaborating with stakeholders to resolve issues
- Supporting planned network activities
- Conducting NMS health checks
- Handling service requests
- Performing health checks on various platforms and tools
- Monitoring alarms across various domains
- Calculating service impact of outage incidents
- Handling IN complaints
- Processing IMEI whitelisting service requests
- Conducting Netcool health checks for auto escalations
- Monitoring major KPI trends
- Providing support to field teams for network planned activities
- Ensuring smooth working of ServiceNow health checks
- Monitoring and reporting faults in RAN nodes
- Reporting battery theft
- Supporting planned network activities
- Providing preventive maintenance
- Assisting with inventory management
- Conducting NMS health checks
- Managing site databases
- Handling service requests
- Performing health checks on various platforms and tools
- Reporting multiple sites down/multiple sites fluctuations
- Reporting outage/fluctuations amid power breakdown or bad weather
- Reporting BSC/RNC alarms
- Monitoring Huawei battery alarms and ATPs
- Handling trouble tickets for single-site issues
- Conducting netcool health checks for auto escalations
- Providing preventive maintenance: portal and user management
- Maintaining databases through inventory management portals
- Handling site lock/unlock requests
- Providing support to field teams for network planned activities
- Auditing and maintaining NOC live apps
- Ensuring smooth working of ServiceNow health checks
- Performing corrective maintenance
- Generating daily reports
- Hands-on experience with Huawei and Ericsson MW, Optical (including OTN & DWDM, WSON) & IP nodes.
- Escalating and following up on early resolutions of persistent analytical problems, including cross-domain analysis (RAN/TXN/IP/Core/FIX), according to SLA.
- Data reconciliation and enrichment in developing TXN (MW+ optical)/IP reports (both existing/newly developed) via Tableau for analytical domain.
- Proactive analysis/good troubleshooting and analytical skills: performing detailed analysis for repetitive outages to find the root cause and supporting concern teams for earlier resolution.
- Enabling and guiding the process to newly hired team members for troubleshooting and identification of all TXN/IP-related issues.
- Ensuring network L1 support to nationwide operational field teams.
- Handling nationwide activities (roll-out/ND/operations).
- Highlighting and identifying network faults, following up until closure
- Monitor and report faults in IT nodes.
- Collaborate with stakeholders to resolve issues
- Support planned network activities
- Conduct NMS health checks
- Handle service requests
- Perform health checks on various platforms and tools
- Monitor alarms across various IT nodes
- Calculate service impact of outage incidents
- Monitor JAZZCASH and cloud monitoring
- Conduct OSS tools health checks for auto escalations
- Monitor major KPI trends
- Provide support to field teams for network planned activities
- Ensure smooth working of notifications tool health checks
- Bachelor's degree in Electrical, Telecom, or Computer Engineering
- Prior experience in a NOC environment
- Hands-on experience with Huawei, ZTE, and Nokia RAN equipment
- Willingsness to work in shifts, on holidays & emergencies
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