Expert Network Operations Technician

5 days ago


Islamabad, Islamabad, Pakistan Veon Group Full time
About This Role

This is a unique opportunity to join a dynamic team as a NOC Supervisor. As a member of our team, you will be responsible for ensuring the smooth operation of our networks.

Main Responsibilities:
  • Monitoring and reporting faults in Core nodes
  • Collaborating with stakeholders to resolve issues
  • Supporting planned network activities
  • Conducting NMS health checks
  • Handling service requests
  • Performing health checks on various platforms and tools
  • Monitoring alarms across various domains
  • Calculating service impact of outage incidents
  • Handling IN complaints
  • Processing IMEI whitelisting service requests
  • Conducting Netcool health checks for auto escalations
  • Monitoring major KPI trends
  • Providing support to field teams for network planned activities
  • Ensuring smooth working of ServiceNow health checks
RAN Domain Main Responsibilities:
  • Monitoring and reporting faults in RAN nodes
  • Reporting battery theft
  • Supporting planned network activities
  • Providing preventive maintenance
  • Assisting with inventory management
  • Conducting NMS health checks
  • Managing site databases
  • Handling service requests
  • Performing health checks on various platforms and tools
  • Reporting multiple sites down/multiple sites fluctuations
  • Reporting outage/fluctuations amid power breakdown or bad weather
  • Reporting BSC/RNC alarms
  • Monitoring Huawei battery alarms and ATPs
  • Handling trouble tickets for single-site issues
  • Conducting netcool health checks for auto escalations
  • Providing preventive maintenance: portal and user management
  • Maintaining databases through inventory management portals
  • Handling site lock/unlock requests
  • Providing support to field teams for network planned activities
  • Auditing and maintaining NOC live apps
  • Ensuring smooth working of ServiceNow health checks
  • Performing corrective maintenance
  • Generating daily reports
TXN & FIX Domain Main Responsibilities:
  • Hands-on experience with Huawei and Ericsson MW, Optical (including OTN & DWDM, WSON) & IP nodes.
  • Escalating and following up on early resolutions of persistent analytical problems, including cross-domain analysis (RAN/TXN/IP/Core/FIX), according to SLA.
  • Data reconciliation and enrichment in developing TXN (MW+ optical)/IP reports (both existing/newly developed) via Tableau for analytical domain.
  • Proactive analysis/good troubleshooting and analytical skills: performing detailed analysis for repetitive outages to find the root cause and supporting concern teams for earlier resolution.
  • Enabling and guiding the process to newly hired team members for troubleshooting and identification of all TXN/IP-related issues.
  • Ensuring network L1 support to nationwide operational field teams.
  • Handling nationwide activities (roll-out/ND/operations).
  • Highlighting and identifying network faults, following up until closure
NSS & IT Domain Main Responsibilities:
  • Monitor and report faults in IT nodes.
  • Collaborate with stakeholders to resolve issues
  • Support planned network activities
  • Conduct NMS health checks
  • Handle service requests
  • Perform health checks on various platforms and tools
  • Monitor alarms across various IT nodes
  • Calculate service impact of outage incidents
  • Monitor JAZZCASH and cloud monitoring
  • Conduct OSS tools health checks for auto escalations
  • Monitor major KPI trends
  • Provide support to field teams for network planned activities
  • Ensure smooth working of notifications tool health checks
Requirements:
  • Bachelor's degree in Electrical, Telecom, or Computer Engineering
  • Prior experience in a NOC environment
  • Hands-on experience with Huawei, ZTE, and Nokia RAN equipment
  • Willingsness to work in shifts, on holidays & emergencies


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