
E-Commerce Customer Support Specialist
14 hours ago
The ideal candidate will have a passion for delivering exceptional customer experiences and a strong ability to communicate effectively with clients.
About the Job
- We are seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible for responding to customer inquiries via phone, email, and chat on e-commerce platforms.
- You will convert leads into sales through effective communication and product knowledge, upsell and cross-sell products based on customer needs.
- Monitor orders, returns, and refunds to ensure customer satisfaction and coordinate with marketing and inventory teams for smooth operations.
Requirements
- A minimum of a Bachelor's degree in any discipline.
- Typing speed of 30+ WPM with accuracy.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Fast learner with a proactive, problem-solving mindset.
Benefits
- Health Insurance.
- EOBI Coverage.
Other Information
- This is an entry-level full-time position in the retail industry.
- The successful candidate will have strong communication skills and be able to work well under pressure.
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