E-Commerce Customer Support Specialist

14 hours ago


Multan, Punjab, Pakistan beBee Careers Full time
Customer Service Representative
The ideal candidate will have a passion for delivering exceptional customer experiences and a strong ability to communicate effectively with clients.

About the Job
  • We are seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible for responding to customer inquiries via phone, email, and chat on e-commerce platforms.
  • You will convert leads into sales through effective communication and product knowledge, upsell and cross-sell products based on customer needs.
  • Monitor orders, returns, and refunds to ensure customer satisfaction and coordinate with marketing and inventory teams for smooth operations.

Requirements
  • A minimum of a Bachelor's degree in any discipline.
  • Typing speed of 30+ WPM with accuracy.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Fast learner with a proactive, problem-solving mindset.

Benefits
  • Health Insurance.
  • EOBI Coverage.

Other Information
  • This is an entry-level full-time position in the retail industry.
  • The successful candidate will have strong communication skills and be able to work well under pressure.


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