Customer Service Officer

4 days ago


Peshawar City Tehsil, Pakistan Mobilink Microfinance Bank Ltd Full time
Job Summary

We are looking for a highly motivated General Banking Officer to support our banking operations.

Key Responsibilities:
  1. Customer Service: Deliver exceptional customer service and ensure efficient operation of banking services.
  2. Operational Support: Assist with all aspects of banking operations, including account opening and management of customer queries.
  3. Case Management: Prepare deceased customer cases for refunds and maintain accurate records.
  4. Service Quality Improvement: Manage customer inquiries effectively and review assigned service indicators, implementing corrective measures to achieve targets.
  5. Transaction Processing: Accurately complete all types of non-financial transactions as per SOP, guide walk-in customers, and promote bank products.
Requirements:
  1. Bachelor's degree in a relevant field from a reputable institution.
  2. Minimum 2 years' relevant work experience.


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