
Customer Service Officer
4 days ago
We are looking for a highly motivated General Banking Officer to support our banking operations.
Key Responsibilities:- Customer Service: Deliver exceptional customer service and ensure efficient operation of banking services.
- Operational Support: Assist with all aspects of banking operations, including account opening and management of customer queries.
- Case Management: Prepare deceased customer cases for refunds and maintain accurate records.
- Service Quality Improvement: Manage customer inquiries effectively and review assigned service indicators, implementing corrective measures to achieve targets.
- Transaction Processing: Accurately complete all types of non-financial transactions as per SOP, guide walk-in customers, and promote bank products.
- Bachelor's degree in a relevant field from a reputable institution.
- Minimum 2 years' relevant work experience.
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