Technical Service Expert

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Key Responsibilities

As a Technical Support Specialist, you will be responsible for:

  1. Providing exceptional customer support and resolving technical issues in a timely manner.
  2. Troubleshooting complex technical problems and escalating them to the relevant teams.
  3. Delivering product knowledge and training to clients to enhance their experience.
  4. Collaborating with cross-functional teams to ensure seamless service delivery and client satisfaction.
  5. Documenting and tracking client issues through ticketing systems.

The ideal candidate will possess:

  • Exceptional verbal and written communication skills in English.
  • A strong working knowledge of Microsoft Office and website applications.
  • A minimum of 5+ years of experience in a customer service or helpdesk environment.
  • Experience with database management, MS SQL Server, and scripting tools/languages.
  • Excellent multitasking and organizational skills.
  • An ability to work in a fast-paced environment.


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