
Technical Operations Coordinator
1 week ago
Megatech Trackers Overview:
We are a dynamic technology company that delivers cutting-edge solutions to our clients. Our team is dedicated to providing exceptional service and support.
Job Description:
We are seeking an experienced System Support Executive to join our team. The successful candidate will be responsible for providing technical support across the company, including installation and configuration of computer hardware, operating systems, and applications.
Key Responsibilities:
- Urgency Assessment: Assess the urgency and business impact of all support helpline calls and emails.
- Hardware Configuration: Configure computer hardware, operating systems, and applications.
- Business Problem-Solving: Identify and suggest IT solutions to business problems.
- Technical Assistance: Provide technical support across the company, including in-person or over-the-phone assistance.
- Resolution Tracking: Record incident resolution in system and communicate to all stakeholders.
- Troubleshooting: Research, diagnose, troubleshoot, and identify solutions to resolve issues.
- Operating System Knowledge: Have a theoretical understanding of Client/Server Operating Systems, Networking, and IP Telephony.
- Account Setup: Diagnose and troubleshoot technical issues, including account setup and network configuration.
Requirements:
- Communication: Excellent written and verbal communication skills.
- Problem-Solving: Flexible approach to work and problem-solving.
- Telephone Skills: Excellent telephone mannerisms.
- Technical Explanation: Ability to explain complex technical issues to non-technical staff.
- Independence: Ability to work proactively with little direct supervision.
- Development: A commitment to continual professional development.
- Teamwork: A team player in a shifting 24/7 environment.
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