Business Operations Specialist
9 hours ago
At EY, we are passionate about inspiring excellence in how we engage with our clients. As a key contact for the talent pools strategic experience allocation and capacity management, you will be part of the regional team.
The OpportunityThis role is a resource management and workforce-planning specialist who activates the day-to-day operations of the Experience Management (XM) function. Your role is to ensure we maximize business performance and deliver on our talent promise through proactive management of our talent pool.
- Support the XM team in allocating the right people, to the right role, at the right time.
- Support project demand prioritization and supply augmentation.
You will use your specialist knowledge and relationships to ensure we maximize productivity and develop our talent through their on-the-job experiences.
Your Key Responsibilities- Manage employee utilization to achieve utilization targets.
- Talent pool management & experience optimization – Actively manage bench, available capacity by understanding capability and proactively identifying opportunities for all available resources.
- Experience optimization – Highlight capability outside the home talent pool via cross-functional, cross-border or cross-region allocation to maximize productivity.
- Reporting - Ensure data accuracy and provide analysis on key KPIs on a regular basis.
- Continuous improvement – Support roll out of initiatives on behalf of the resourcing leader and identify opportunities to improve team performance.
- Strong communication (both written and oral) and interpersonal skills.
- Demonstrate a positive and enthusiastic attitude.
- Strong personal integrity and adherence to strict confidentiality.
- Able to build relationships at all levels.
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