
Financial Operations Enhancer
5 days ago
Collection Specialist Opportunity
- Main Tasks:
In this role you will be responsible for enhancing the efficiency of our order-to-cash process by managing overdue payments and strengthening customer relationships related to outstanding debts ensuring the smooth flow of financial operations. Key responsibilities include contacting customers and clients with outstanding debts to arrange timely payments negotiating payment plans and agreements to ensure debts are cleared within the agreed timeframes providing customers with clear information regarding their outstanding debts and the potential consequences of non-payment maintaining detailed accurate records of all collection efforts and interactions with customers adhering to all legal regulations and company policies related to debt collection practices working proactively to reduce overdue debts focusing on improving Days Sales Outstanding (DSO) and reducing Average Days Late (ADL) for the assigned portfolio forecasting and tracking monthly collections to meet targets and expectations actively contributing to overdue reduction projects and demonstrating agility in responding to changing customer dynamics and collection needs.
Ideal Candidate Profile:
- Relevant experience in accounts receivable debt collection or similar roles with a strong understanding of the order-to-cash cycle.
- Effective communication and negotiation skills with customers.
- Accuracy in record-keeping and data management.
- Critical thinking skills to develop solutions to reduce overdue balances and improve collection efficiency.
- Experience with forecasting tracking collections and understanding key financial metrics (e.g. DSO ADL).
- Knowledge of relevant laws and regulations governing debt collection practices.
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