Operations Manager

4 hours ago

Rawalpindi Cantonment, Pakistan beBee Careers Full time
Job Description

A process driven and service oriented professional is required to lead a team of 50-60 people. The ideal candidate will be able to bridge internal and external stakeholders effectively.

Responsibilities:
  • Manage department operations, including leave and shift management, within given resources.
  • Enable resources for efficient execution as per their roles and responsibilities.
  • Establish and monitor customer service standards using recognized benchmarks.
  • Conduct regular meetings with staff to discuss progress and development.
  • Strong follow up on ongoing projects to ensure timely completion.
  • Develop a performance driven team that achieves assigned targets.
  • Create a professional work environment promoting equal treatment and healthy work-life balance.
  • Implement company policies and procedures.
  • Analyze KPIs, perform performance analysis, and identify areas for improvement.
  • Analyze training needs and develop staff for next level roles.
  • Foster operations improvement and business development.
Requirements:
  • Bachelor's degree required; MBA preferred.
  • Excellent English communication skills.
Skills and Qualifications:

The ideal candidate should possess leadership skills, team management experience, project management expertise, situation handling abilities, a go-getter attitude, calmness, proactivity, hard work, intelligent working, time-driven approach, soft-spoken demeanor, dedication to tasks, quick learning ability, team player spirit, and individual contributor capabilities.

Experience:
  • Minimum 5-8 years of experience in managing teams and departments.
  • Experience in customer support services, call center operations, business development, recruitment, and project management.

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