Operations Manager

5 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
Deputy Lead Manager Job Description

We are seeking a highly skilled and experienced Deputy Lead Manager to join our team. This is a challenging and rewarding role that requires strong leadership, communication, and analytical skills.

The successful candidate will be responsible for maintaining documentation of operational SOPs, managing the operations, identifying opportunities for improvement, and taking actions to achieve efficient and effective processes. They will also be responsible for reporting requirements and performance metrics.

  • Provide guidance on day-to-day operations, ensuring smooth workflow and timely completion of tasks.
  • Identify opportunities for operational improvement and implement relevant actions.
  • Coordinate with various teams to facilitate operational processes and resolve issues.
  • Ensure generation and maintenance of IT reports, dashboards, and performance metrics.
  • Ensure accurate and up-to-date documentation of operational procedures, processes, and reporting methodologies.
  • Organize and manage documentation repositories for easy accessibility.
  • Supervise report preparation and presentation for internal and external stakeholders.
  • Supervise project management activities as directed.
  • Provide support to end-users on basic IT-related issues and escalate complex issues.
Key Responsibilities:

This role requires a high level of organizational, technical, and interpersonal skills. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a team environment.

The Deputy Lead Manager will be responsible for:

  • Maintaining accurate and up-to-date documentation of operational procedures and processes.
  • Developing and implementing strategies to improve operational efficiency and effectiveness.
  • Collaborating with cross-functional teams to identify and resolve operational issues.
  • Providing guidance and support to end-users on IT-related matters.
Requirements:

To be considered for this role, applicants must have a bachelor's degree in computer science or information technology, with at least 8 years of experience in Oracle ERP and CC&B operations and reporting. Relevant certification is preferred.

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