
VIP User Experience Specialist
2 days ago
We are seeking an experienced User Operations professional to join our team at BIGO. As an Operational Specialist, you will be responsible for managing VIP user relationships, analyzing user behavior, and developing data-driven operational strategies to drive business growth.
Responsibilities
- Manage user relationships, resolve issues efficiently, and optimize processes to enhance satisfaction and retention.
- Analyze user behavior and transaction data using tools like Excel and SQL to inform operational decisions.
- Develop and implement incentive strategies to boost user retention and conversion.
Requirements
This role requires:
- Bachelor's degree or higher.
- Strong logical thinking and problem-solving skills, capable of making quick decisions in complex environments.
- Experience in user operations and customer service, especially in handling high-value VIP user needs.
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