Customer Service Training Specialist

1 day ago

Rawalpindi Cantonment, Pakistan beBeeCustomerService Full time 700,000 - 850,000
Job Overview

The Customer Service Training Specialist plays a pivotal role in empowering customer-facing teams with the skills, knowledge and confidence they need to deliver exceptional service.

This involves crafting, delivering and evaluating training programs that enhance performance, support professional development and promote a customer-centric culture.

Key Responsibilities:
  • Design and deliver effective induction training for new customer service team members.
  • Develop ongoing training and refresher sessions focused on soft skills, system navigation, complaint handling and customer engagement.
  • Collaborate closely with team leaders and managers to identify training needs and performance gaps.
  • Utilize performance data, feedback and quality assurance results to tailor training content.
  • Deliver training through various formats including face-to-face workshops, virtual classrooms and digital learning modules.
  • Create and maintain up-to-date training materials, guides and resources.
  • Support the implementation of new systems, services or processes through change management training.
  • Evaluate the impact of training through post-training assessments, feedback and KPIs.
  • Maintain accurate records of training delivery, attendance and outcomes.
Requirements:
  • Proven experience in a training role within a customer service environment.
  • Strong communication and interpersonal skills.
  • Ability to deliver training to varied audiences and learning styles.
  • Knowledge of customer service principles, call handling and service recovery techniques.
  • Confident in delivering both in-person and virtual training sessions.
  • Proficient in Microsoft Office (PowerPoint, Word, Excel) and training platforms.

  • Training Specialist

    4 weeks ago

    Rawalpindi Cantonment, Pakistan Span Inc. Full time

    Training Specialist - Call Center Business UnitSpan Bpo is a fast-growing BPO that provides multi-channel customer contact management solutions for clients in the US. Span Group is excited to announce openings in our Professional Training & Development Department for our Call Center Business Unit.The Trainer provides training and coaching for newly hired...

  • Customer Service Specialist

    3 weeks ago

    Rawalpindi Cantonment, Pakistan FOCUS Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from FOCUSExperienced HR Professional | Expertise in Technical Recruitment | Administration & Operations OptimisationJob description: We are looking for experienced and dynamic Customer Service Specialists to join our team. As a CSS, you will play a key role in...

  • Business Training Professional

    3 days ago

    Rawalpindi Cantonment, Pakistan beBeeCustomer Full time

    Training Specialist - Business UnitWe are seeking a Training Specialist to provide training and coaching to newly hired Customer Service Representatives, ensuring they have a complete understanding of their roles.The ideal candidate will design and deliver training programs that meet business objectives, identify gaps in training, and develop solutions to...

  • Customer Services Trainer

    2 days ago

    Rawalpindi Cantonment, Pakistan Translation Empire Full time

    About the Job:As a Customer Services Trainer, you will play a pivotal role in equipping our customer-facing teams with the skills, knowledge and confidence they need to provide outstanding service. You'll be responsible for the design, delivery, and evaluation of training programmes that enhance performance, support professional development, and promote a...

  • Customer Services Trainer

    2 days ago

    Rawalpindi Cantonment, Pakistan Translation Empire PK Full time

    About the Job:As a Customer Services Trainer, you will play a pivotal role in equipping our customer-facing teams with the skills, knowledge and confidence they need to provide outstanding service. You'll be responsible for the design, delivery, and evaluation of training programmes that enhance performance, support professional development, and promote a...

  • Customer Support Specialist

    3 weeks ago

    Rawalpindi Cantonment, Pakistan 7E Logics Full time

    Get AI-powered advice on this job and more exclusive features.This is a full-time on-site role for a Customer Support Specialist located in Rawalpindi. The Customer Support Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, and handling support inquiries. Day-to-day tasks include responding to customer...

  • Customer Service Representative

    5 days ago

    Rawalpindi Cantonment, Pakistan Al-Shams Technologies Full time

    Bachelor's degree in Education, Business Administration, or related fieldAl-Shams Technologies is a leading educational service provider dedicated to delivering high-quality educational resources and services to students and educators worldwide. Our mission is to empower learners and educators with innovative solutions that foster academic success and...

  • E-commerce Customer Service Representative

    2 weeks ago

    Rawalpindi Cantonment, Pakistan GrowthRise Solutions Full time

    E-commerce Customer Service RepresentativeE-commerce Customer Service RepresentativeDirect message the job poster from GrowthRise SolutionsHR & Technical Recruiter | Talent Acquisition | Talent Management | Technical Hiring | Payroll Specialist | HR Operations | International Working…Company: GrowthRise SolutionsLocation: Bahria Town Phase 7Positions...

  • Customer Service Advocate

    2 weeks ago

    Rawalpindi Cantonment, Pakistan beBeeCustomerService Full time

    Customer Service Representative Job OpportunityWe are seeking a highly skilled Customer Service Representative to join our team. This role involves providing exceptional customer service and support to our clients through various communication channels.The ideal candidate will possess excellent communication skills, be able to work in a fast-paced...

  • Customer Service Representative

    23 hours ago

    Rawalpindi Cantonment, Pakistan TeleBoots Full time

    This is a full-time on-site role in Bahria town safri 1 Rawalpindi for a Customer Service Representative. The Customer Service Representative will handle day-to-day customer interactions, provide inbound and outbound customer support, ensure customer satisfaction, and enhance the overall customer experience. The role involves responding to customer...