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International Client Liaison
21 hours ago
As a highly motivated and results-driven International Client Manager, you will play a vital role in supporting our international operations by managing client relationships, coordinating business processes, and ensuring smooth communication across borders.
The ideal candidate will have 3+ years of experience in a business management or related role, ideally with international exposure. A UK LLB qualification is desirable but not mandatory. Prior experience in business management or client services, with a focus on international clientele, is essential.
Key Responsibilities:
- Utilize excellent communication skills to conduct business discussions via phone calls, emails, and video conferences.
- Build and maintain strong, long-lasting client relationships based on trust and satisfaction.
- Act as the main point of contact for clients, coordinating with internal teams to ensure client expectations are met and exceeded.
- Handle client escalations and resolve issues promptly to maintain client satisfaction.
- Provide regular updates and reports to senior management on client feedback and satisfaction levels.
- Collaborate with the sales and marketing teams to identify opportunities for business growth and expansion within existing client accounts.
- Draft clear and concise business correspondence, including proposals, contracts, and reports.
Required Qualifications and Skills:
- Exceptional problem-solving skills and the ability to handle client issues and escalations with tact and diplomacy.
- Excellent written and verbal communication skills in English, with the ability to articulate complex information clearly and concisely.
- Proficiency in business communication and email etiquette.
- Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.
- Ability to work independently and as part of a team.
- Familiarity with international business practices and cultural considerations (a plus).
What We Offer
We offer a competitive salary and benefits package, an opportunity to work in a fast-paced and dynamic environment, and the chance to be part of a growing and successful team. Daily provision of lunch, fruits, tea, and coffee onsite is also provided.
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