
ERP Support Specialist
5 days ago
Abeeha Technologies is seeking a highly skilled ERP Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical support to our clients, ensuring their satisfaction with our Enterprise Resource Planning (ERP) software.
Main Responsibilities:
- Conduct product demonstrations and training sessions for new leads and existing clients.
- Liaise with internal teams to achieve sales targets and ensure successful sales outcomes.
- Provide after-sales training and support to clients on the effective use of ERP software.
- Identify and pursue new sales opportunities through lead follow-up and outbound cold calls.
- Foster timely communication with leads and submitted quotations to drive business growth.
- Create informative training and demo videos for both existing and potential customers.
- Manage and maintain social media platforms, including YouTube, WhatsApp, and Facebook.
- Design engaging social media posts to capture audience attention.
- Offer technical support to customers utilizing ERP software, resolving any issues that may arise.
- Address customer inquiries regarding software functionality and provide guidance on optimal usage.
- Develop and maintain comprehensive customer support documentation, encompassing FAQs and knowledge base articles.
- Prioritize continuous process improvement to enhance the overall customer experience.
- Participate in software testing and contribute valuable feedback on encountered issues.
To succeed in this role, you should possess excellent written and verbal communication skills, proficiency in using remote desktop support tools and CRM software, a solid understanding of ERP software functionality and its applications, basic SQL knowledge, and a Bachelor's degree in Computer Science, Information Technology, or a related field.
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