Global Operations Assistant

5 days ago


Karachi, Sindh, Pakistan ibex Full time
Senior Customer Support Coordinator

The Senior Customer Support Coordinator at ibex plays a critical role in ensuring that our international customers receive top-notch support. As a key member of our Operations team, you will be responsible for delivering exceptional customer experiences and resolving customer queries efficiently and effectively.

Key Responsibilities Include:

  • Delivering high-quality customer service as measured by performance objectives.
  • Assisting customers with purchases made through the ecommerce website.
  • Developing a professional rapport with customers, showcasing courtesy and a caring attitude.
  • Offering alternative solutions for unavailable products/items on the ecommerce website.
  • Following established processes and procedures when resolving customer issues.
  • Staying informed about system updates, process changes, and future developments.
  • Effectively handling customer objections and pushbacks.
Requirements

Excellent English communication skills, preferably with a US or UK accent, are required. The ideal candidate should be able to articulate their thoughts clearly and concisely, conveying messages in a friendly, accurate, and jargon-free manner.



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