Problem Solver

3 days ago


Hyderabad City Taluka, Pakistan beBee Careers Full time
  • GSPANN is hiring a Problem Manager to manage and resolve recurring incidents and problems within IT services.

The ideal candidate will have strong expertise in ITIL/ITSM processes, Root-Cause Analysis (RCA), and working with stakeholders to improve problem management processes. The following are the responsibilities of this role:

  • Detect and log recurring incidents and problems within IT services.
  • Investigate thoroughly to identify the root causes of problems.
  • Use various Root-Cause Analysis (RCA) techniques to determine the underlying issues.
  • Develop and implement solutions to resolve identified problems.
  • Collaborate with IT teams, engineers, and other stakeholders to address problems.
  • Communicate effectively with customers and management about problem status and resolutions.
  • Monitor the progress of problem resolution activities to ensure timely completion.
  • Generate reports on problem management activities, including trends and metrics.


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