
Business Performance Expert
6 days ago
Job Title: Service Delivery Specialist
We are seeking an experienced Service Delivery Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service and ensuring the smooth operation of our business.
Key Responsibilities:
- Providing timely and effective support to customers to resolve their queries and concerns.
- Maintaining accurate records and reporting on key performance indicators (KPIs).
- Identifying opportunities for process improvements and implementing changes to enhance operational efficiency.
- Collaborating with cross-functional teams to achieve business objectives.
Requirements:
- Excellent customer service skills with the ability to communicate effectively with customers.
- Strong problem-solving and decision-making skills with the ability to work effectively under pressure.
- Good communication and interpersonal skills with the ability to work effectively in a team environment.
Qualifications and Experience:
Bachelor's degree in Business Administration or related field is preferred. Relevant experience of 5-8 years in customer-facing roles is mandatory.
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