Solar Energy Solutions Specialist

2 days ago

Islamabad, Islamabad, Pakistan beBeeEmpowerment Full time 900,000 - 1,200,000
Job Overview

Solar Energy Solutions Representative: A Key Role in Empowering Customers

Job Summary:

As a vital member of our team, you will be the front line of our customer service effort, empowering customers through solar energy solutions.

Key Responsibilities:

  1. Customer Support: Respond to customer inquiries via phone, live chat, and email, providing information and assistance on solar products, services, and promotions.
  2. Troubleshooting and Resolution: Troubleshoot and resolve customer issues related to solar system installations, performance, billing, and service disruptions.
  3. Customer Education: Educate customers on the benefits of solar energy, how solar systems work, and the installation process.
  4. Team Coordination: Coordinate with sales and technical teams to ensure a smooth customer journey from initial inquiry to post-installation support.
  5. Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints.
  6. Process Feedback: Provide feedback to management on customer service processes and product improvements.
  7. Staying Informed: Stay informed about the latest trends in the solar energy sector to provide up-to-date information to customers.
  8. Support Materials: Assist in creating and updating FAQs and other customer support materials.
Required Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Knowledge of solar energy and its applications.
  • Experience in customer-facing roles or customer service environments.
Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Why Join Our Team:

By joining our team, you will be part of a dynamic and innovative organization that is committed to making a positive impact on the community. You will have the opportunity to work with a talented and dedicated team, and to contribute to the success of our mission.

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