Inbound Customer Service Director Role

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
UK Call Centre Manager Position

This is a dynamic opportunity to work as a UK Call Centre Manager and handle inbound customer service calls, process inbound sales calls, and take inbound or place outbound collections calls.

You will answer technical support inquiries via incoming calls, chat, or email and provide exceptional customer service while taking ownership in assisting, researching, and resolving customer issues.

Key Responsibilities:

  • Manage inbound customer service calls.
  • Process and manage inbound sales calls.
  • Take and manage inbound or place outbound collections calls.
  • Answer and resolve technical support inquiries.

Requirements:

  • Previous call centre or customer service experience required.
  • Ability to develop rapport and demonstrate a caring attitude.
  • Excellent data entry and internet navigation skills.
  • Clear, distinct oral and written communication skills.
  • Must be detail-oriented.
  • Dynamic interpersonal and judgment skills.
  • Professional demeanor and dependable work ethic.
  • Ability to work in a fast-paced environment and multitask.


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