Community Engagement Specialist

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
About the Role

The Community Associate plays a pivotal role in managing and nurturing our online community to enhance brand awareness and foster engagement. This position requires collaboration with internal partners to align community engagement efforts with business objectives.

Key Responsibilities:
  • Manage Online Communities: Manage day-to-day community interactions across various platforms, including social media channels and online forums.
  • Client Support: Oversee client's community management efforts daily.
  • Brand Monitoring: Monitor and analyze keywords and triggers to maintain brand integrity and reputation.
  • Crisis Management: Implement crisis management strategies to address any potential issues or emergencies.
  • Social Listening: Utilize social listening tools to monitor conversations, sentiment, and feedback from the community.
  • Customer Support: Foster discussions, address inquiries, and provide customer support as needed.
  • Brand Image Protection: Safeguard the client's business image by ensuring that responses and interactions reflect positively on the brand.
Requirements
  • Education: Bachelor's degree in business or a related field.
  • Experience: Fresh to 1 year of experience.
  • Skills: Exceptional written and verbal communication skills with a keen eye for detail, passion for building relationships and engaging with online communities, and excellent organizational skills.


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