
Cloud Technical Specialist
1 day ago
We are seeking a highly skilled Cloud Technical Specialist to empower our global customer base by providing technical expertise needed to maximize their experience on our platform.
- Prior experience with DigitalOcean or other cloud infrastructure is a plus.
- Addressing and resolving customer technical support tickets, ensuring a high standard of customer interaction and prompt issue resolution.
- Troubleshooting and diagnosing complex product issues, ensuring a focus on productivity, quality, SLA, CSAT, and resolution time KPIs.
Key Responsibilities:
- Experience in Incident Management with hands-on expertise in managing outage tickets and communicating effectively with both internal and external customers during ongoing incidents.
- Provide clear and concise updates through public posts to customers about incident status and resolution efforts.
- Assist engineering teams by gathering necessary information and offering technical support.
Requirements:
- Excellent Communication Skills: Strong written and verbal skills with the ability to clearly explain complex technical concepts to diverse audiences.
- Dedication to Customer Satisfaction: A deep love for customers and a commitment to going above and beyond to ensure their satisfaction and success.
- Alignment with Brand and Team Culture: A strong sense of identity with DigitalOcean's brand and a collaborative approach to team dynamics.
- Analytical and Problem-Solving Skills: Ability to analyze and recognize patterns in technical issues, with a focus on effective troubleshooting.
About Us
- We prioritize career development: At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry.
- We care about your well-being: We provide employees with reimbursement for relevant conferences, training, and education.
- We value diversity and inclusion: We approach diversity and inclusion seriously and thoughtfully.
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