Compliance Analyst

1 day ago


Lahore, Punjab, Pakistan ibex. Pakistan Full time

Ibex, a global leader in customer service solutions, is hiring a Quality Control Analyst to join our team in Pakistan.

Responsibilities:
  1. Design and implement call monitoring formats and quality standards.
  2. Analyze call data trends and provide insights to management.
  3. Use a quality call monitoring data management system to track performance metrics.
  4. Deliver feedback to call center team leaders and managers.
Requirements:
  • Bachelor's degree in a relevant field such as business administration or communications.
  • At least 2 years of experience in call center operations or quality assurance.
  • Excellent communication and interpersonal skills.
  • A strong understanding of quality principles and customer service standards.

As a Quality Control Analyst, you will play a key role in driving quality process improvements and enhancing the customer experience.



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