Financial Support Specialist

7 days ago


Karachi, Sindh, Pakistan LedgerMax Full time

We are seeking a highly skilled Junior Financial Analyst to join our team at LedgerMax. In this role, you will provide technical support to clients, offer training and conduct demos of our accounting software.

Key Responsibilities:
  1. Provide exceptional customer service via phone, email or chat, addressing inquiries and troubleshooting issues related to our accounting software.
  2. Develop and deliver comprehensive training sessions and demonstrations for clients, highlighting the features and functionalities of our software.
  3. Collaborate with the development team to identify and resolve complex technical issues in a timely manner.
  4. Assist in creating high-quality support documentation, tutorials and knowledge base articles.
Requirements:
  • Bachelor's degree in Accounting, Finance or a related field.
  • Strong understanding of accounting principles and financial processes.
  • Previous experience in a software support role, preferably in the accounting or finance industry.
  • Excellent communication and interpersonal skills, with the ability to effectively convey complex information to non-technical users.
  • Proficiency in using accounting software and related tools.
  • Strong problem-solving skills and attention to detail.

This is a full-time opportunity that requires strong analytical and technical skills.



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