Healthcare Call Center Team Lead

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time
Patient Support Team Lead

We are looking for a skilled patient support representative to take on a leadership role within our team.

The successful candidate will have excellent leadership and communication skills, with the ability to motivate and inspire a team of patient support representatives.

Job Summary:

This is an exciting opportunity to join our team as a patient support team lead. As a key member of our team, you will be responsible for leading and mentoring a team of patient support representatives, ensuring timely and accurate appointment scheduling and patient communication.

Key Responsibilities:

  • Lead and mentor a team of patient support representatives to achieve exceptional results.
  • Develop and implement effective workflow solutions to improve team productivity.
  • Provide exceptional customer service to patients, handling escalated calls and concerns.
  • Collaborate with management to streamline workflow processes and improve overall efficiency.

Requirements:

  • Proven experience in patient support or a healthcare-related call center environment.
  • Excellent spoken and written English language skills.
  • Strong leadership and problem-solving abilities to drive team success.
  • Able to work flexible hours, including night shifts, to accommodate US-based operations.
  • Familiarity with electronic medical records (EMR) systems is highly valued.

What We Offer:

  • A competitive salary package that reflects your expertise and experience.
  • A supportive work environment that fosters growth and collaboration.
  • Opportunities for career advancement and professional development.

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