IT Service Management Specialist

22 hours ago


Karachi, Sindh, Pakistan beBeeItServiceManagement Full time 900,000 - 1,200,000

Job Title: IT Service Management Professional

Key Responsibilities
  • Support the delivery and optimization of IT service management projects based on ITIL best practices.
  • Assist in implementing and auditing ISO 20000-based IT service management systems.
  • Conduct service maturity assessments, gap analyses, and process improvements.
  • Prepare and maintain IT service management policies, procedures, and processes.
  • Participate in internal audits and help clients prepare for external certification audits.
  • Collaborate with stakeholders to select, configure, and integrate IT service management tools (e.g., ServiceNow, Jira, BMC Remedy).
Requirements:
  • Master's degree in Information Technology or a related field.
  • Minimum ITIL V3/V4 Foundation certification from Axelos is required.
  • Professional certifications such as ITIL Intermediate, ISO 20000 Lead Implementer/Auditor (preferred but not mandatory).
  • At least 4 years of experience in IT service management, ITIL, or related roles.
  • Working knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.
  • Strong documentation, reporting, and stakeholder coordination skills.


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