Senior Linux System Engineer
16 hours ago
As a valued member of our Temok team, you will play a critical role in providing exceptional technical support to our clients worldwide. This exciting opportunity requires an experienced Level 1/ Level 2 support engineer with a profound knowledge of Linux and Windows.
Job Responsibilities- Manage support systems, live chat, phone calls, support tickets/emails to ensure seamless communication with our global client base.
- Implement, configure, troubleshoot, secure, and monitor Linux server operations to meet business needs and deliver outstanding service to end-users.
- Administer and maintain web hosting services and servers to support business operations and customer success.
- Follow up on customer issues via Helpdesk and provide necessary support to resolve queries efficiently.
- A problem solver with analytical thinking abilities and strong English communication skills.
- Sound knowledge of hosting control panels like cPanel, WHM, Plesk, etc.
- Strong knowledge of Linux servers, including implementation, configuration, troubleshooting, security, and usage monitoring.
- Knowledge of WHMCS and other ticket management systems.
- Capable of managing customer VPS and dedicated servers, troubleshooting reported issues, and maintaining databases and server backups.
- Minimum 1.5 years of experience in web hosting industry and Linux server administration.
- Strong team player able to work in a collaborative environment and communicate effectively with colleagues and clients.
- Knowledge of computer operating systems, with Linux being mandatory.
This is a fantastic opportunity for someone who is passionate about delivering exceptional results and services to assigned tasks. If you are a motivated individual with a strong desire to succeed, we encourage you to apply for this exciting role within our Temok team.
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