Effective Customer Engagement Expert

6 days ago

Lahore, Punjab, Pakistan beBeeDedication Full time 300,000 - 480,000
Customer Service Representative

We are seeking highly skilled and dedicated customer service representatives to manage customer queries and complaints.

  • Respond to customer inquiries in a professional and courteous manner.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.

To succeed in this role, you will need:

  • High School Diploma, Bachelors, Masters, or equivalent.
  • EXCELLENT spoken and written communication skills.
  • Previous experience working with customer support/client service representative is a plus.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to stay calm when customers are stressed or upset.

We offer a 3-shift schedule:

  • 8:00 am to 4:00 pm
  • 4:00 pm to 12:00 am
  • 12:00 am to 8:00 am

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