Data Support Professional

1 day ago


Islamabad, Islamabad, Pakistan beBeeSupport Full time
About Our Data Services Team

We are a rapidly growing organization with a strong commitment to excellence in our data services. Our team is dedicated to providing top-notch support to our customers, ensuring their experience is seamless and efficient.

As a Technical Support Specialist, you will play a vital role in our customer-facing operations. Your primary responsibility will be to serve as the first point of contact for customer inquiries, providing timely and effective support to resolve technical issues and enhance customer satisfaction.

Key Responsibilities:
  • Customer Support & Communication
    • Respond to customer inquiries via phone, email, or ticketing systems in a professional and courteous manner.
    • Provide clear and concise assistance to resolve technical issues, ensuring high levels of customer satisfaction.
  • Technical Troubleshooting & Escalation
    • Analyze customer reports to diagnose problems and provide solutions.
    • Evaluate complex issues and escalate them to senior support staff when necessary.
  • Administrative & Operational Support
    • Assist in managing data entry, documentation, and report generation tasks.
    • Coordinate with other teams to ensure seamless communication and support.

Required Skills & Qualifications

To excel in this role, you should possess a solid understanding of API concepts and practical experience using tools like Postman or equivalent. Strong verbal and written communication skills are essential, along with excellent problem-solving abilities and attention to detail. Proficiency in CRM platforms and customer support tools (e.g., Zendesk, Salesforce) is also required.


Benefits

We offer a comprehensive package of benefits, including market-leading salary, medical coverage for self and dependents, parents' medical coverage, provident fund, employee performance-based bonuses, home internet subsidy, conveyance allowance, profit-sharing plan, life benefit, child care facility, company-provided lunch/dinner, professional development budget, and recreational area for in-house games.


Why Join Our Team?

Our unique culture values diversity, inclusivity, and respect. We strive to foster an environment where every individual can thrive and contribute their best work. If you're passionate about delivering exceptional customer experiences and growth opportunities, join us on this exciting journey


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