
Director of Quality Excellence
4 days ago
Sybrid (Pvt) Ltd - A Lakson Group Company is seeking a highly skilled and experienced individual to lead our service quality department as the Director of Quality Excellence.
Key Responsibilities:- Develop and implement effective monitoring standards to ensure quality consistency across all operations.
- Collaborate with operations managers to guarantee proper functioning of QA systems and maintain exceptional service quality through ongoing process improvement initiatives.
- Analyze data and provide actionable insights through regular reporting and analysis, ensuring the Quality Team adheres to Standard Operating Procedures (SOP) and maintains calibration requirements.
- Effectively manage and develop the Quality Team, driving business growth through strategic planning and execution.
The ideal candidate must possess at least a Bachelor's Degree or Master's Degree in any field and have at least 13 years of working experience in the related field. Preferably, candidates should be senior managers specializing in quality control/assurance, BPO/services operations, or equivalent.
Requirements:- Minimum of 10 years of executive quality experience, including management of quality systems, QA administration, engineering, and audit.
- Proven track record of driving quality excellence and operational efficiency in a fast-paced environment.
- Excellent leadership and communication skills, with the ability to motivate and develop high-performing teams.
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