Financial Collections Expert

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Overview:

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The Financial Collections Expert is responsible for recovering overdue accounts through effective management and negotiation. This role demands expertise in debt collection, a deep understanding of recovery strategies, and excellent communication skills.

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Responsibilities:

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  • Oversee debt recovery efforts for overdue accounts.

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    • Develop and implement customized debt resolution strategies based on customer circumstances.\
    • Negotiate with delinquent customers to achieve settlements, payment plans, or full debt recovery.\
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    Customer Engagement:

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    • Maintain professional relationships with customers, balancing firm collections with customer empathy.\
    • Address complex or escalated customer accounts, striving for effective and amicable resolutions.\
    • Resolve disputes and complaints while maintaining a positive image.\
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    Regulatory Compliance:

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    • Ensure adherence to relevant debt collection laws, regulations, and policies.\
    • Stay informed on industry trends and legal changes to ensure best practices in debt resolution.\
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    Performance Tracking:

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    • Monitor personal performance metrics, including recovery rates and customer engagement.\
    • Prepare and present reports on recovery activities, highlighting key results and areas for improvement.\
    • Regularly assess and adjust collection strategies to meet goals.\
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    Process Optimization:

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    • Identify opportunities to improve debt collection processes for enhanced productivity.\
    • Utilize software and tools to track progress and maintain accurate records.\
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    Collaboration and Partnerships:

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    • Collaborate with internal teams to support the debt recovery process.\
    • Partner with external agencies or organizations as needed.\


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