
Sales and Customer Service Representative
6 days ago
Customer Sales Representative Job Description
Job OverviewThis is an exciting opportunity for a skilled and motivated individual to join our sales team as a Customer Sales Representative.
Responsibilities- Handling Large Volumes of Outbound Calls: Manage large amounts of outbound calls in a timely manner, ensuring that customer queries are addressed efficiently.
- Data Entry and Record Keeping:
- Accurately enter customer data into various platforms.
- Maintain records of all conversations in our call center database in a comprehensible way.
- Follow established communication 'scripts' when handling different topics.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships with customers by taking the extra mile to understand their needs.
- Meet personal/team qualitative and quantitative targets.
- Experience and Skills: At least 6 months to 1 year experience of relevant work.
- Communication Skills: Good communication skills.
- Organizational Abilities: Ability to multi-task, organize, and prioritize work.
- Linguistic Proficiency: Fluent in English.
- Flexibility: Able to work in night shifts.
- Pressure Handling: Able to work under pressure.
Candidates with 2+ years of call center experience will be preferred. Freshers can also apply. The ideal candidate should have strong communication skills, be able to work independently and as part of a team, and possess excellent organizational abilities.
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