System Infrastructure Specialist

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Description
We are seeking a skilled and proactive IT professional to manage, maintain, and optimize our infrastructure and related systems. The ideal candidate will be responsible for providing technical assistance to users by troubleshooting hardware, software, and network-related issues.

Key Responsibilities:
  1. Provide first and second-level support for desktops, laptops.
  2. Install, configure, and troubleshoot Windows/macOS operating systems and software.
  3. Respond to user queries via ticketing systems or in-person.
  4. Set up new user workstations, accounts, email, and access rights.
  5. Troubleshoot network connectivity issues (LAN/Wi-Fi).
  6. Maintain inventory of IT hardware and software assets.
  7. Escalate complex issues to higher-level support or specialized teams.
  8. Follow and contribute to documentation and knowledge base articles.
  9. Ensure security compliance (antivirus, updates, password policies, etc.).
  10. Assist with onboarding/offboarding processes.
  11. Experience with remote support tools (e.g., AnyDesk, TeamViewer, RDP).
  12. Excellent communication and customer service skills.


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