
Database Management Executive
3 days ago
Service Delivery Role
The Service Delivery Representative will be responsible for delivering exceptional customer experiences at People (Professional Employers Pvt Ltd). This role requires a strong understanding of customer needs and preferences, as well as excellent communication and sales skills.
Key Responsibilities:
- Customer Interaction: Engage with potential and existing customers to gather feedback and address inquiries.
- Database Management: Develop and manage a database of customer contacts and interactions to inform follow-up efforts and sales strategies.
- Sales Assistance: Provide assistance in booking sales through our website and point of sale systems.
- Marketing Alignment: Collaborate with the marketing team to align sales strategies and share customer insights.
- Feedback Reporting: Collect and report customer feedback to improve service delivery and product offerings.
Qualifications
- Bachelor's or Master's degree in Marketing or a relevant field
- 2-3 years of experience in a similar role
- Proficiency in CRM software
- Sales software knowledge
- Understanding of invoicing and billing processes
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